I handle 70–90 inbound calls a day on Talkdesk and close about 32% on the first call; current comp is $18/hr plus $10 per sale. For those in similar roles, is that competitive, or should I push for a tiered bonus tied to conversion and AHT to better reflect closing performance?
I switched from a flat $12 “pay per sale” to a tiered kicker tied to close% with an AHT guardrail, and I sold it by bringing 90 days of Talkdesk data (close, AHT, revenue/hr) and proposing a 60-day pilot. Try a simple one-pager with, say, +$2 per sale at 30% and +$4 at 35% if AHT stays under your median; if finance balks, cap the upside for the pilot. What’s your average order value and cancel rate?
But feels light for that first-call hit rate; pitch a hybrid where the base stays and your kicker scales after a weekly “net revenue per handled minute” threshold, with a 14‑day cancellation clawback and a small evening/weekend bump. Pull 60–90 days of Talkdesk + CRM to calc handled minutes, net rev, and fall‑off, then model how the accelerator would’ve paid vs. today so finance sees it’s tied to profit, not just volume. Think of it like a progress bar — once it fills, the multiplier unlocks, but only if returns don’t nuke the score.