Anyone else tracking the FCC’s latest push against AI-generated voices in robocalls this month? I’ve been dialing since 2004, and we’re tightening consent language and pausing any synthetic voice tools on our preview dialer to keep our numbers clean — what adjustments are you making?
I put a CRM gate in place that won’t let reps use any AI/recorded line unless the consent record includes the exact “artificial or prerecorded voice” wording, and it auto-attaches the proof artifact to the call ID for audits. That lines up with the FCC move here: https://www.fcc.gov/document/fcc-makes-ai-generated-voices-robocalls-illegal, and we still keep TTS limited to IVR surveys with separate written OK. Are you locking TTS to IVR-only too, or handling it differently on inbound?
Paused the preview dialer TTS here too, and we killed voicemail drops; instead we branded numbers via Free Caller Registry and require a human-only script flag per campaign. Small caveat: if you re-enable TTS later, geo-gate it and capture explicit “artificial/prerecorded” consent by state. FCC’s Feb ruling spells it out: https://www.fcc.gov/document/fcc-makes-ai-generated-voices-robocalls-illegal.
We added a ‘consent freshness’ check that blocks any synthetic or recorded element unless the opt-in is under 90 days and tied to the exact offer, and we tag the call record with SYNTH for audits — belt-and-suspenders. @jay_k, are you running state-level toggles too? We default AI off in FL and OK until counsel clears it.
After “pausing any synthetic voice tools” on our preview dialer, we added a quick spoken “live agent” line in the opener and save a short audio hash to the CRM for audit/traceback; it adds about 3–4 seconds but cut carrier flags on our bigger campaigns. Are you tying your tightened consent to a call ID per offer or just the campaign?