But i placed an order three weeks ago and I haven’t received any updates on shipping — has anyone else faced similar delays lately? I really hope to get this resolved soon?
I feel you! Sometimes it helps to reach out to customer service directly… Have you tried that yet? 
.
Three weeks is a long wait — i’d recommend reaching out to customer service directly if you haven’t already. Sometimes they can expedite things or at least give you a clearer picture of what’s going.
I get how frustrating it can be, like waiting for a pizza that seems to take forever! It might be a good idea to check your spam folder for any updates and also reach out to support just to be sure. Have you had any luck getting a response yet?